Returns

Our policy lasts 30 days and we only accept returns, if the fault is from the part of the institute. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without informing us.

There are certain situations where only partial refunds are granted: (if applicable):

Book with obvious signs of use

Mushroom spawns and alike things that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

The cost of the research products are also collecting from the consumers and the provision for refund are limited to any fault from the part of the institute only.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ties.org.in

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ties.org.in and send your item to “Ecological Research Campus, K.K Road, Velloor P.O Kottayam, Kerala-686501(INDIA)” with our prior permission.

Shipping

To return your product, you should mail your product to: “Ecological Research Campus, K.K Road, Velloor P.O Kottayam, Kerala-686501(INDIA)” after informing us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item has some shipping charge, you should pay the same. We don’t guarantee that we will receive your returned items